OUR SUPPORT

LUMINTOP NO-HASSLE WARRANTY
Lamps will burn out, batteries will be used up, and switches may eventually wear out.
Almost everything else is covered by our no-hassle warranties:

FLASHLIGHTS WARRANTY

Lumintop warrants our flashlights to be free from defects in workmanship and materials, including any LEDs housed within, for the lifetime of the original owner. We will repair, replace, or refund your original purchase price of these products, at our discretion, if it is determined by us to be defective. Electronics, chargers, and rechargeable batteries are covered for a period of two years with proof of purchase. Normal wear and tear (including lamps burning out, headbands and headpads wearing out, batteries draining, and switches wearing out) is not covered, nor is damage resulting from misuse, abuse, neglect, battery damage, use of incorrect batteries or accessories, or altering these products from their original state. Parts and accessories for illumination tools are not covered by this warranty

DISCLAIMERS
The above warranties are exclusive, and to the extent permitted by applicable laws, shall be in lieu of all other warranties, express or implied, including, without limitation, any warranty of merchantability or fitness for a particular use or purpose. Lumintop disclaims any and all liability for product malfunctions, physical injuries, or property damages that result in whole, or in part, from the criminal, negligent, or improper use of the product, or from modifications or alterations thereto. In no event shall Lumintop be liable for any incidental, special, or consequential damages relating to the purchase, use, or performance of any Lumintop product.

WARRANTY CLAIMS
For repair or replacement contact Customer Service at +86-755-88838666 (Hotline) or e-mail at [email protected] and obtain a Return Merchandise Authorization number (RMA#). Then package the unit carefully and return (no CODs please) to:

Lumintop Technology Co., Limited
Repairs Department, RMA#____
5th Floor, #2 Nantongdao, Longgang District, Shenzhen, P.R. China

Before returning any product, you MUST obtain a Return Merchandise Authorization number (RMA#) from a customer service representative.

Phone: +86-755-88838666
Email: [email protected]

Lumintop will not pay the shipping costs to return the unit to you.

Lumintop reserves the right to correct any errors or inaccuracies contained herein, and to revoke stated offers at any time without notice. Prices, availability, specifications, and promotional offers are subject to change or cancellation at any time without notice. Weights, measures, and shipping information are approximate, and product images may appear without perfect accuracy. Lumintop disclaims all warranties, whether express or implied, with respect to the accuracy or completeness of any information contained herein, to the fullest extent possible under applicable laws. Under no circumstances shall Lumintop be liable for any direct, indirect, incidental, special or consequential damages that result from any information contained herein. © 2010 Lumintop. All rights reserved.

Shipping And Handling
Modern logistic service companies have done a wonderful job transporting goods all around the world, connecting us all into a global economy. Our customers generally find the process of shipping and receiving of orders prompt, and rates reasonable.

1. International Express Shipping
UPS, DHL, TNT and FedEx, have daily services from Hongkong to all major cities around the world, delivery time is usually 3-5 business days. Because of the volume of our business, we have quite favorite rates from these couriers. And, of course, if you have an account with any one of these carriers, we can put the shipping charge directly on your account and there is no shipping and handling charges from us.
2. Air Cargo
If your order package is 100kg or above, you can chose to use Air Cargo. The rates are usually USD$6.00 to USD$9.00 per kg, and delivery time is about 3-7 business days.
3. Sea Cargo
This is the most economic way to ship, but delivery time varies from 15 to 25 business days, and rates are from USD$150.00 to USD$250.00 per cubic meter, depending on the season and place you ship to. We recommend you use it when your order package is at least two cubic meters.

Delivery Information
We typically send out your order in 3-5 business days after we confirmed your payment for sample orders, but in some case, items may be unavailable and hence delivery may take longer. If stock run out, we will arrange production in 2 weeks after we confirmed your payment, Larger quantities needs 2-3 weeks to produce it. And the transportation period is according to your mode of transport, we will keep you posted in whole process.
No responsibility can be accepted for failure to meet a delivery date. There may be periods when the company is closed to orders for example during holiday periods, these periods will be advertised on the website in advance.

About Lumintop:
Lumintop Technology Co., Limited is a professional company which specialized in LED illumination integrating the research, design, manufacture and distribution. We are committed to designing and manufacturing the world’s best LED illumination tool. If you have any enquiries either technical or commercial you can call our customer service team using the contact details below.

Lumintop Technology Co., Limited
Phone: +86 755 88838666
Fax: +86 755 89316262
E-mail: [email protected]
Our opening hours are typically Monday to Friday 9:00 to 18:00 (GMT +8);

Making A Purchase:
It couldn’t be easier to buy your goods from Lumintop.com. Simply browse the website, and then contact us and tell us the model NO. you interested in, also the order quantity. Then we will offer you the price with discount and shipping cost, if all are ok for you, we will email the Proforma Invoice to you with payment details.
We offer the following payment options:
You can send payment via T/T to below account:

Beneficiary Bank: HSBC Hong Kong
SWift Code: HSBCHKHHHKH
Beneficiary Bank Address: 1 Queen’s Road Central, Hong Kong
Beneficiary A/C: 561750803838
Beneficiary Name: LUMINTOP TECHNOLOGY CO., LIMITED
Address: ROOM 061, 1/F, AMOYCAN IND. CTR., 7 NGAU TAU KOK ROAD, KOWLOON BAY, KOWLOON. HK

You may also send payment via PayPal.com, our PayPal account is [email protected]
We will always contact you first to ensure everything before the order confirmed.

Conditions of Use
Lumintop provides services to you subject to certain conditions. By visiting or shopping at any Lumintop website you accept the following conditions:

Your Personal Information Is Private
Lumintop is serious about protecting our customers’ personal information. You can always browse our website without giving any personal information.

However, in doing business with you we may have to gather certain information so that we can process orders, personalize your shopping experience, or send you the latest product updates and other useful material. We will not sell, rent, trade, or give away individual, personally identifiable information entered on this site to any third party. If you do not wish to receive updates or other material from Lumintop, you can simply respond to our e-mail or otherwise tell us that you do not want to receive our future communications.

What we collect
To process and ship your order we need your name, billing address, shipping address, e-mail address, billing phone number, and shipping phone number. We will e-mail you to confirm your order and keep you updated on your order status. If we have a question about your order, we may contact you by e-mail or by phone. For example, we may call you to verify your credit card information on a large purchase. Please understand that we do this for your protection.

In addition, we use your information to recommend products and features based on your past purchases, to personalize our newsletters if you choose to subscribe, to maintain your account, and to improve your overall shopping experience.

Contacting Lumintop Customer Service
If you contact Lumintop customer service, we will use your name, e-mail address, phone number and order history to answer your question or solve your problem quickly. Occasionally we may contact you later to verify information or to check on the quality of your Customer Service contact with Lumintop. We will not add your e-mail address to our newsletter mailing list if you contact customer service.

Legal requests
If necessary, we may be required to release customer account or other information to comply with the law, or to protect the rights, property and safety of Lumintop, our customers or others. This may include the exchange of information with companies and organizations or law enforcement for loss prevention and credit risk reduction.

Cookies
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser. Cookies help us identify you when you visit Lumintop. We do not store your password or any other personal information in your cookie.

The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some Lumintop.com website features, so we recommend that you leave them turned on.

Electronic Communications
When you visit Lumintop.com or send e-mail to us, you are communicating with us electronically. By so doing, you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on the Lumintop.com site.

Conditions of Use, Notices and Revisions
Our business changes constantly, and our Privacy Notice and the Conditions of Use may change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to. As always, we recommend that you check our website frequently to view recent changes or updates. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.